Privacy Policy

Emotions Unlimited (“we,” “us,” “our”) operates this website. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using this website, you agree to the practices described here.

Who we are

Emotions Unlimited operates this website from Panathara Building, Kompara, Market Road, Near High Court, Ernakulam, 682018. For privacy-related questions, contact us at kerala@redmoments.in or +91 90741 45962.

Information we collect

Information you provide:

• If you are a B2B or B2B+ account holder, we (or our admin team, since accounts are created for you) hold your name, email address, phone number, and a securely hashed password. We do not store your password in readable form.
• When you place an order inquiry, your cart contents and, if logged in, your account details are recorded so our team can follow up with you.

Information collected automatically:

• Standard browsing information such as pages visited, browser type, and approximate location (via IP address) for basic analytics and security purposes.
• We do not use this website to collect payment card details, since all payment is arranged directly with our team, outside this website.

How we use your information

• To provide you with the correct pricing tier (B2B / B2B+ / public) based on your account.
• To follow up on order inquiries submitted via WhatsApp.
• To maintain the security of your account (for example, detecting repeated failed login attempts).
• To improve the website based on general usage patterns.

We do not sell your personal information to third parties.

Sharing your information

• WhatsApp: When you use the “Order via WhatsApp” feature, your order details (and your name or phone, if you choose to include them) are sent via WhatsApp to our sales team. This exchange is subject to WhatsApp’s own privacy policy, which we do not control.
• Service providers: We may use third-party hosting providers to run this website. These providers only process data as needed to keep the site running and are not authorized to use it for their own purposes.

We do not share your information with advertisers or unrelated third parties.

Cookies

This website may use basic cookies to keep you logged in and remember your cart contents between pages. These are functional cookies necessary for the site to work, not third-party advertising trackers.

Data security

We take reasonable steps to protect your information, including password hashing, restricted admin access, and login attempt monitoring. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data retention

We retain account and order-inquiry information for as long as your account is active or as needed to fulfil the purposes described above, unless a longer retention period is required by law.

Your rights

You may request access to, correction of, or deletion of your personal information held by us by contacting kerala@redmoments.in or +91 90741 45962. If you are a B2B or B2B+ account holder, you may also request deactivation of your account at any time.

Children’s privacy

This website is intended for business and adult consumer use and is not directed at children. We do not knowingly collect personal information from anyone under 18.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

Contact us

For any questions about this Privacy Policy or how your information is handled, contact us at kerala@redmoments.in, +91 90741 45962, or Panathara Building, Kompara, Market Road, Near High Court, Ernakulam, 682018.